Question 1

Why is there an $11.01 charge on my credit card?

Accepted Answer

Please note that a pre-authorization of funds is required for car wash services. If your mischarge is $11.01, it's likely the pre-authorization. Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact Cahaba Falls Car Wash to resolve the issue.

Question 2

It appears I was charged incorrectly. What should I do?

Accepted Answer

Please note that a pre-authorization of funds is required for car wash services. If you were charged $11.01, it's the pre-authorization. Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact us to resolve the issue.

Question 3

Why was my card charged twice?

Accepted Answer

Please note that a pre-authorization of funds is often required for car wash services. If your card statement shows what appears to be two charges, it's possible the second charge is the pre-authorization ($11.01). Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact Cahaba Falls Car Wash to resolve the issue.

Question 4

What hours are you open?

Accepted Answer

We are open 24 hours, 7 days a week for your convenience. Freezing weather and other extreme conditions may alter our service hours.

Question 5

What services do you offer?

Accepted Answer

We have a touch-free automatic, soft cloth automatic, self-serve bays, and vacuums available at both of our locations.

Question 6

What payment methods are accepted?

Accepted Answer

We accept both cash and card and there is a change machine on site for your convenience. Frequent customers may benefit from our Coinless Loyalty program, allowing full control from your mobile device.

Question 7

What are the prices of your services?

Accepted Answer

Please visit our Services page for the most up-to-date pricing.

Question 8

Will my vehicle fit?

Accepted Answer

AUTOMATIC WASH:
Width Restriction: 82" (2.08 m)
Height Restriction: 84" (2.13 m)
Minimum Ground Clearance: 4" (11 cm)
Length Restriction: Vehicles over 20' (6.9 m) in length may wash, however, the machines may not properly wash the back of the vehicle.

SELF-SERVE:
Height Restriction: 11' (3.35 m)
Length Restriction: 20' (6.9 m)

Question 9

Can I use the automatic washes with an aftermarket accessory on my vehicle?

Accepted Answer

Aftermarket racks and accessories are not recommended in the automatic washes. Cahaba Falls Car Wash is not responsible for any damages that occur due to aftermarket accessories.

To prevent damage to the vehicle and machine, we suggest that customers with aftermarket accessories use the self-serve bays to clean their vehicles.

Question 10

I lost something at the car wash, what should I do?

Accepted Answer

We are sorry to hear that. Please text us as soon as possible and we will do our best to help you locate it: (205) 369-7627

Question 11

Do you offer a loyalty program?

Accepted Answer

Yes, we do! Check out our Loyalty page to learn more about how you can earn rewards with Coinless Mobile.

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